Shinshu, Northern Alps, Hakuba Happo-one

Inquiry | Hakuba Hotel HANANOSATO

Contact information


Please contact us via the following methods.

Phone: 0261-72-2324
E-mail: info@h-hananosato.com

※Please call if urgent response is necessary.
※We try to respond to emails within two days, but if there is no response after three days, please give us a call.

Canceling the reservation


■ If booking is made through Booking.com

Cancellation and prepayment policies vary according to room type.
Please check the room conditions when selecting your room above.

■ If booking is made by phone

(1) Please call us as you have done when booking.
(2) Let us know that you want to cancel along with the name and dates booked.
(3) Your booking is cancelled upon confirmation.

※Cancellation fee may occur depending on when the booking is cancelled.

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